Privacy policy
At Fermeira Care, we value and respect your privacy. This privacy policy explains what personal data we collect, how we use it, and what rights you have regarding your information.
Effective date: 25/04/2025
Last Revised: 04/05/2025
By using our services or contacting us, you agree to processing of your data as described in this policy. if you do not agree, we kindly ask that you refrain from using our sevices.
1. What data do we collect?
In the course of providing our services, we may collect the following information:
Personal Data
This information can identify you as an individual:
Full name
Address
Email address
Phone number
Date of birth
National identification number (if required for care purposes)
Health-related data (only if necessary for providing care)
Technical Data
When visiting our website:
IP address
Browser and device type
Date and time of access
Visited pages
Usage Data
How you found our website
Forms you complete on our website
2. How do we collect your data?
We collect data in the following ways:
Directly from you: when you contact us by phone, email, or through our website contact form.
Automatically: through cookies and other tracking technologies when you visit our website.
From third parties: such as general practitioners, hospitals, or health insurers (only with your consent or where legally permitted).
3. How do we use your data?
We only use your personal data to support the delivery of our nursing and care services, including:
Organizing and performing home care and nursing services
Communicating with you regarding visits, changes, or updates
Providing information related to your care plan
Fulfilling administrative and legal obligations (e.g., reimbursements through health insurers)
Improving the quality of our care and internal processes
We never use your data for commercial purposes.
4. Who do we share your data with?
Your personal data is only shared when necessary for the provision of care and in line with your consent or legal obligations:
Healthcare professionals within Fermeira Care
External caregivers or physicians, in consultation with you
Health insurers and mutualities
Our administrative partners (e.g., bookkeeping, IT support)
We do not sell your data to third parties.
5. How long do we retain your data?
We retain your data only for as long as necessary, depending on the type of data and legal requirements:
Medical records: at least 10 years (as required by healthcare regulations)
Contact details: as long as needed for communication and follow-up
Website data (cookies): see our cookie policy
6. Cookies and tracking
We use cookies to improve your experience on our website. These include:
Functional cookies: to ensure basic website functionality
Analytical cookies: to help us understand how visitors use our site
No marketing cookies: we do not use your data for advertising
You can manage your cookie preferences via your browser settings.
7. Your rights
As a data subject, you have the following rights:
Right of access: to view the personal data we hold about you
Right to rectification: to correct incorrect or outdated information
Right to erasure: to request deletion of your data, where legally permitted
Right to object: to object to certain types of data processing
Right to data portability: to receive a copy of your data in a usable format
To exercise your rights, contact us at: info@fermeiracare.be. We will respond within 30 days.
8. Data security
We take data protection seriously and implement appropriate technical and organizational measures, including:
SSL encryption
Access control for medical records
Firewalls and regular system updates
Despite our efforts, we cannot guarantee absolute security.
9. Changes to this policy
Fermeira Care reserves the right to update this privacy policy at any time. The most recent version will always be available on our website. Significant changes will be communicated via email or during a visit.
Contact us
For any questions or concerns regarding this privacy policy, you may contact us:
Fermeira Care
Email: admin@fermeiracare.com
Website: https://www.fermeiracare.be
Address: Ruggeveldlaan 798 bus 101, 2100 Deurne, Antwerpen